The D365 Customer Service Omni Channel experience has several channels which have allowed organisations to digitally transform their customer service processes this past year. Chat, SMS and other social media channels like Facebook and Twitter are native channels. What has been missing? Voice.
In this session, I aim to show the new native Customer Service voice channel. This will include how to leverage Power Virtual Agent as well as how to maximise your conversations using Insights.
DynamicsCon LIVE, hosted by Dynamics User Group, returns May 13th-16th, 2024, in gorgeous Denver, Colorado!
DynamicsCon Virtual is back for its sixth event! Join us on Wednesday, November 13th, 2024!