Microsoft Customer Success Day

March 16

Free Virtual Dynamics 365 and Power Platform Success

#MCSD23

Accelerate Your Success Journey

Experience the first ever free Microsoft Customer Success Day, designed to empower you to build your own Dynamics 365 and Power Platform product success journey, drive adoption and deliver more business value.

Invest In Your Success

Whether you’re a business leader, business user, IT pro, developer, or consultant, you’ll come away with the knowledge and skills to digitally transform your organization.

What You’ll Get For Attending

Microsoft Connection. Join a global success community and connect directly with Microsoft experts through live Q&A’s following sessions.

Adoption Tools. Learn new skills and methodologies to help overcome adoption blockers. Drive even greater business value for your organization.

Real World Best Practices. Hear from thought leaders and customers alike to gain tips, tricks, and best practices that will help your company do more with less.

Agenda

Welcome & Keynote Speakers

Keynote

9:30-9:55 AM EDT

Charles Lamanna

CVP, Business Applications and Platform

Keynote

9:55-10:05 AM EDT

Emily He

CVP, Business Applications Marketing

Tracks

Implementation

User Adoption

Optimization and Expansion

Migration

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

10:05-10:10 AM EDT

Swamy Narayana

General Manager, Customer Experience

User Adoption Keynote: Vision + Adoption = Value Realization

10:05-10:10 AM EDT

Monica Flaherty

Senior Director, Customer Success Marketing

Optimization and Expansion Keynote

10:05-10:10 AM EDT

Rik Dubbink

CTO, Fellowmind Company

Migration Keynote

10:05-10:10 AM EDT

Jason Kim

General Manager, Dynamics 365 FastTrack

D365 Sales Implementation Best Practices that Save Time & Money

10:05-11:00 AM EDT

Microsoft Customer Success Day

March 16

Free Virtual Dynamics 365 and Power Platform Success

#MCSD23

Accelerate Your Success Journey

Invest In Your Success

What You’ll Get For Attending

Agenda

Welcome & Keynote Speakers

Keynote

Charles Lamanna

Keynote

Emily He

Tracks

Implementation

User Adoption

Optimization and Expansion

Migration

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

Swamy Narayana

User Adoption Keynote: Vision + Adoption = Value Realization

Monica Flaherty

Optimization and Expansion Keynote

Rik Dubbink

Migration Keynote

Jason Kim

D365 Sales Implementation Best Practices that Save Time & Money

Emil Mattsson

Mythbusting Change Management

Steve Green

Supercharge your Sales Team with Viva Sales ​

Hayley Bass & Igal Amster

Dynamics CRM Migration Success to the Cloud

Beth Burrell & Speakers: Pravin Kumar Solipeta

Modernize the Customer Experience

Avinash Mishra

Customer Panel: How Customers are Succeeding with Microsoft

Janet Robb

Value Realization

David Bailey

Evolving your Microsoft Business Applications experience through Microsoft Unified Enterprise Support

Shawn Dieken

Optimizing Your Contract Processes through Dynamics 365 & E-Signature Integration - presented by mscrm-addons.com

Bailey Moss

Why Should I Upgrade to Business Central Saas? - presented by Innovia Consulting

Trish Boccuti

Using DevOps to Deliver Agile Dynamics 365 CRM Projects: Faster Delivery, Better Results - presented by Purely CRM

Ron De Giusti

What do D365FO ER and Warehouse Labels have in common? presented by Docentric

Sanja Kolundžija & Albin Lotrič

Women in Tech: Inclusion is Innovation

Monica Flaherty & Fellow Panelists

Build a Strong Power Platform Foundation to Accelerate Your Success

Matt Zoccola & KATE MATHEWS

Get Low-Friction Go-Lives and Optimize Your Business Central Investments with Telemetry Data

Kennie Pontoppidan

Power Platform + AI (GPT-3 & ChatGPT) Better Together

Reza Dorrani

Dynamics AX Migration Journey to Success

Jila Yadav & Jennifer Mazza

Enable a Resilient and Sustainable Supply Chain

Zach Greenvoss

Building a High Performing Customer Success Power Team

Emily Strickland-DiMarco & Sophia Kim

How to Deliver a Connected Customer Experience & Why It Matters

Marcus Schmidt

Develop Superpowers with Power Apps

Kyle Christensen & Jay Gokhale

Success Planning: Build a Compelling Business Value Case That Gets Results

Kelly LaCross

Strategies to Evaluate and Select the Right Microsoft Partner

Rick McCutcheon

Supply Chain Re-Imagined with the Microsoft Supply Chain Platform

Barnali Mukherjee

Partnering to Drive Successful Dynamics Migration

Monique Hayward

Closing Remark and Next Steps

Vish Walia

Tracks

Implementation

Supercharge your Sales Team with Viva Sales