Vonage (Nasdaq: VG) is accelerating the world’s ability to connect, enabling next generation communications that are more flexible, intelligent and personal, and empowering our customers to do what is next and stay ahead.
Vonage Contact Center seamlessly integrates with Dynamics 365 enterprise-level CRM application, providing agents with cloud-based capabilities that drive internal collaboration and external customer engagement from anywhere in the world, including:
- Embedded experience for the agent, within a single, unified interface
- Dynamic routing on any Dynamics data
- Auto-Logging of data into Dynamics
- Rich data, key performance metrics and analytics
By supporting strong communications integrations across the Microsoft ecosystem, Vonage customers will benefit from these Vonage solutions that are optimized for the Microsoft environment.
For more information, visit https://www.vonage.com/contact-centers/integrations/microsoft-dynamics-365/