📢 One Survey to Rule Them All: Customer Voice at Scale - DynamicsCon

📢 One Survey to Rule Them All: Customer Voice at Scale

Speaker

Chad Althaus

Chad Althaus

Premiering Content Veteran DynamicsCon Presenter

Session Description

This fast-paced session will start with a brief intro of Customer Voice and then dive in to a use case with demos. We'll walk through how to leverage a single survey to gather meaningful satisfaction metrics and successfully attribute the results to the proper company location. 🔹 Multi-lingual 🔹 Custom variables to capture company location 🔹 Branching based on variables 🔹 Send based on automated Dataverse transactions 🔹 Generate unique anonymous links for each location 🔹 View the CV data in a model-driven app 🔹 View the CV data in Power BI segregated by custom variables

Session Track: Customer Engagement
Session Type: Functional
Content Level: Intermediate

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