The last year has how changed customers interact with businesses and changed their expectations of what good service means.
Between labor constraints and supply shortages, companies have pivoted to in order to remain in business and competitive. Companies are looking for alternatives to bringing on additional labor and have sought to improve customer experience through out their value chain.
Being able to pivot in order to meet demand and customer expectations has quickly fallen on all employees of the organization. Learn more about how companies have adapted in order to remain competitive.