As an organization after sales is critical success factor. When the evolving market & technology - Please your customer with Bot chat integrated in FB chat, live chat along with the capability to transfer call to agent in real time. On high level: · Creating Omnichannel - FB & Live chat channels · Integrating custom channel with PVA and when chat initiates chat bot tries to answer maximum queries. · Options to transfer call to live agent · Integrating with Dataverse - auto case creation