Connecting to Customer with PVA in Facebook , Live Chat - DynamicsCon

Connecting to Customer with PVA in Facebook , Live Chat

Speakers

Nitin Sapkal

Nitin Sapkal

Rookie Speaker Premiering Content First Time DynamicsCon Presenter
Goloknath Mishra

Goloknath Mishra

Premiering Content Meetup Leader

Session Description

As an organization after sales is critical success factor. When the evolving market & technology - Please your customer with Bot chat integrated in FB chat, live chat along with the capability to transfer call to agent in real time. On high level: · Creating Omnichannel - FB & Live chat channels · Integrating custom channel with PVA and when chat initiates chat bot tries to answer maximum queries. · Options to transfer call to live agent · Integrating with Dataverse - auto case creation

Session Track: Power Platform
Session Type: Technical
Content Level: Intermediate

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