CRM for Business Central: Why Add D365 Customer Engagement?

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Speaker

Geoff Ables

Premiering Content Veteran DynamicsCon Presenter Microsoft MVP

Session Description

If you’re using Dynamics 365 Business Central (or its cousin NAV), you may already be using built-in functionality for sales and service. But you may not be getting more customers, faster, and keeping them longer.

This session answers your questions about the Dynamics 365 Customer Engagement (D365CE) suite:
• What is Dynamics 365 CE?
• What’s the difference between the CRM functionality you have in BC or NAV and the more advanced sales, service, and marking capabilities available in D365CE?
• What is the licensing cost?
• What is a decision tree for deciding to upgrade?

Session Track: Business Central

Session Type: Functional

Content Level: Beginner