Delivering Personalized Customer Experiences Across Channels - DynamicsCon
DynamicsCon March 15, 2023

Delivering Personalized Customer Experiences Across Channels

Speakers

Peter Chalem

Peter Chalem

Rookie Speaker Premiering Content First Time DynamicsCon Presenter
Rodney Cooper

Rodney Cooper

Rookie Speaker Premiering Content First Time DynamicsCon Presenter
Debbie Lewandowski

Debbie Lewandowski

Rookie Speaker Premiering Content First Time DynamicsCon Presenter

Session Description

Deliver personalized and meaningful customer experiences across physical and digital channels, uniquely connecting the end-to-end customer journey with Dynamics 365 Finance and Operations Commerce. During this session we'll show how to engage customers across traditional and emerging channels by unifying back-office operations to deliver personalized and relevant customer experiences both in-store and online. Personalize engagement, build loyalty, and exceed customer expectations, all on the Dynamics 365 Platform including Dynamics 365 F&O Commerce, Marketing and Customer Insights.

Session Track: Finance & Operations
Session Type: Functional
Content Level: Beginner
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