Design Better Apps - With Empathy - DynamicsCon
DynamicsCon November 2024

Design Better Apps – With Empathy


Hamish Sheild

Hamish Sheild

Premiering Content Veteran DynamicsCon Presenter Microsoft MVP

Session Description

How often have you been involved in a project where the app delivered meets the requirements but has poor user adoption and ultimately does not achieve the intended objectives? In my consulting career I have seen this time and time again, with a common thread being a lack of true understanding of the user and stakeholder needs (empathy) - leading to poor user experience and low adoption. This session discusses the importance of empathy and methods for incorporating it into your projects so that your apps really deliver and exceed expectations of the end users and stakeholders.

Session Track: Power Platform
Session Type: Functional
Content Level: Beginner
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