Dynamics 365 for Customer Service: Beyond the Basics - DynamicsCon
DynamicsCon November 2024

Dynamics 365 for Customer Service: Beyond the Basics


Paige Cassada

Paige Cassada

Premiering Content First Time DynamicsCon Presenter

Session Description

If you’re not using D365 for Customer Service, or you’re only using Cases and the Knowledge Library – you need to take a closer look at the possibilities. Fully integrating your Customer Care team with Sales and Marketing translates into longer-lasting, more profitable customer relationships.
In this session, we explore Queues, Service Level Agreements, Entitlements, and Universal Routing. You’ll get a broad sense of the full feature set available in D365 for Service, and how your team can leverage it. We’ll also have a frank discussion about which features are ready and which still need work.

Session Track: Customer Engagement
Session Type: Technical
Content Level: Intermediate
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