Managing Service Module with AI Model and Auto Routing - DynamicsCon

Managing Service Module with AI Model and Auto Routing

Speakers

Nitin Sapkal

Nitin Sapkal

Rookie Speaker Premiering Content First Time DynamicsCon Presenter
Goloknath Mishra

Goloknath Mishra

Premiering Content

Session Description

Our topic of presentation is to Create Cases from incoming emails being received and tag it to correct categories, detect sentiments with use of AI. -Create AI classification model for the typical scenarios. -When new incoming email comes then use powerautoamte to read subject and body and integrated with AI model to populate categories and other details. -Use sentiment analysis to detect sentiment. -Create case with prepopulated details and priority. -Auto route the case to respective team as per the Configuration is being selected in Master entity

Session Track: Customer Engagement
Session Type: Technical
Content Level: Intermediate

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