Measuring You and Your Customer: Implementing Key Metrics in Dynamics 365

Session Description

Implementation is done. All users are trained and happy. But Management are running blind because the reports and matrix that comes out of the box does not necessarily work for their organization. How do we turn this around? This sessions will cover 7 key metrics that management thought is too difficult to do. NAS, CRR, NPS, CAC, FCR, CSAT just to name a few.
Join me to explore how we can easily implement these key metrics with little and no code.