Power Virtual Agents + Omnichannel for Customer Service = Next-Level Support

Session Description

Phones ringing, lost emails, bad handoffs and escalations: sound familiar? Unfortunately, a lot of great customer service teams don’t have the tools they need to provide truly great customer service. Using bot technology in Power Virtual Agents and Omnichannel for Customer Service, service agents can boost efficiency, monitor customer chats and interactions, and create seamless customer service experiences. In this session, we’ll cover how it all comes together!