Scheduling and Dispatching - Right Resources, Right Job - DynamicsCon

Scheduling and Dispatching – Right Resources, Right Job

Speaker

Sara Jo Larsen

Sara Jo Larsen

Veteran DynamicsCon Presenter

Session Description

Using Dynamics 365 Field Service, this session will explore and teach you how to set up your Resources with searchable schedules, skills and certifications to align the right resource with the right job. Understanding the mechanisms behind this setup can help you not only drive the right people into Work Orders, but also blends into Customer Service Case management scheduling as well. No more waiting around trying to figure out who to resource, let D365 do the heavy lifting for you!

Session Track: Customer Engagement
Session Type: Functional
Content Level: Intermediate

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