Item by Item (IBI) is a provider of online training and learning solutions for Microsoft Dynamics 365 (D365). Founded in 2017, the company was created to address one of the most common challenges in D365 implementations, ensuring that users are properly trained and confident using the system.
The IBI Learning Platform is one of the world’s only self-serve online training platforms dedicated to D365. The platform includes more than 1,500 micro-courses, over 100 learning paths, and more than 180 assessments, covering a wide range of D365 applications such as Finance, Supply Chain, Commerce, Sales, Customer Service, and Field Service. These short, role-based learning modules are designed to help users build practical skills quickly while balancing their day-to-day responsibilities.
IBI supports organizations throughout the entire D365 lifecycle, from early project planning and solution design to end-user rollout and long-term support. The platform enables companies to train project teams, subject matter experts, and end users at scale while improving adoption and reducing support needs. By delivering the right training at the right time, organizations can prepare their teams for key project phases such as project initiation, system validation, go-live readiness, and ongoing onboarding for new hires.
In addition to its self-serve online training platform, Item by Item offers custom course development and hybrid training programs tailored to each organization’s implementation and business processes.
Through its growing library of role-based training and industry-focused curricula, Item by Item continues to help organizations maximize the value of their D365 investments by accelerating onboarding, strengthening user adoption, and supporting long-term operational success.