OmniChannel: Behind the Scenes

Speaker

Session Description

Join me to go from 0 to Hero with Omni Channel. In this session, I’ll be setting up Omni Channel to have working chat and voice capabilities!
You’ll be able to see:
– how to set up the base configuration needed for OmniChannel (users, queues and presence)
– how to create and configure a chat widget
– how to link a power virtual agent bot to Omni channel
– how to set up and configure Omni channel voice

Session Track: Customer Engagement

Session Type: Functional

Content Level: