Customer service is the core of the customer experience. Creating an empathetic relationship with customers to leave them feeling special and understood while quickly resolving their issue. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents with consistent experience across channels and touch points without losing context and enhance their workflow with productivity tools. In this session we explore advice for implementation planning, to optimize customer service business processes.
Follow these steps to access the Microsoft Customer Success Day
Login to the event hosting platform, Brella, should it ask for a “Join Code”, please enter DCONMarch23 Once in Brella, you will be able to see session details, mark your favorite content, network with fellow community members and more!
Please visit our Join Event page for a video tutorial of how to create your Brella account.