Modernize the Customer Experience - DynamicsCon
DynamicsCon November 2024

Modernize the Customer Experience


Avinash Mishra

Avinash Mishra

Senior Solution Architect, Dynamics 365 Apps and Dataverse R&D

Session Description

Customer service is the core of the customer experience. Creating an empathetic relationship with customers to leave them feeling special and understood while quickly resolving their issue. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents with consistent experience across channels and touch points without losing context and enhance their workflow with productivity tools. In this session we explore advice for implementation planning, to optimize customer service business processes.

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