Portals – Reduce Pressure on Your Customer Service Teams - DynamicsCon

Portals – Reduce Pressure on Your Customer Service Teams

Speakers

Jeff Spehn

Jeff Spehn

First Time DynamicsCon Presenter
Skye O'Brien

Skye O'Brien

First Time DynamicsCon Presenter

Session Description

Reduce the pressure and stress on your customer service team members by empowering your customers to request support, interact with existing cases and solve their questions with knowledge base articles and more! During this session you'll learn how customer service teams are using Customer Service Portals to streamline customer service requests and provide basic information to the customer without a one-on-one human interaction.

Session Track: Customer Engagement
Session Type: Functional
Content Level: Intermediate

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