Unified Omnichannel Experience for Your Customers - DynamicsCon
DynamicsCon November 2024

Unified Omnichannel Experience for Your Customers

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Speaker

Ashish Rana

Ashish Rana

DUG Forum Superhero Microsoft MVP Meetup Leader Skill-Up Instructor

Session Description

In this session, Ashish will cover how to implement and use the various available channels to serve your customers like Voice, Chat, SMS, Social and Teams. This session will give you a quick overview of the latest features added in the omnichannel for customer service and how to use those to improve customer experience (CX).

Session Track: Customer Engagement
Session Type: Functional
Content Level: Intermediate
Finance Operations Customer Engagement Power Platform Dynamics GP Business Central
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