Unified Omnichannel Experience for Your Customers - DynamicsCon

Unified Omnichannel Experience for Your Customers

Speaker

Ashish Rana

Ashish Rana

DUG Forum Superhero Microsoft MVP Meetup Leader Skill-Up Instructor

Session Description

In this session, Ashish will cover how to implement and use the various available channels to serve your customers like Voice, Chat, SMS, Social and Teams. This session will give you a quick overview of the latest features added in the omnichannel for customer service and how to use those to improve customer experience (CX).

Session Track: Customer Engagement
Session Type: Functional
Content Level: Intermediate

DISCOVER ALL DYNAMICSCON EVENTS!

SEE WHAT'S HAPPENING, AND ON THE HORIZON, THIS YEAR AND BEYOND!

DynamicsCon LIVE, hosted by Dynamics User Group, returns May 13th-16th, 2024, in gorgeous Denver, Colorado!

DynamicsCon LIVE

DynamicsCon Virtual is back for its sixth event! Join us on Wednesday, November 13th, 2024!

DynamicsCon Virtual
Back to top