Unified Omnichannel Experience for Your Customers

Speaker

Ashish Rana

DUG Forum Superhero Microsoft MVP Meetup Leader Skill-Up Instructor

Session Description

In this session, Ashish will cover how to implement and use the various available channels to serve your customers like Voice, Chat, SMS, Social and Teams. This session will give you a quick overview of the latest features added in the omnichannel for customer service and how to use those to improve customer experience (CX).

Session Track: Customer Engagement

Session Type: Functional

Content Level: Intermediate